Greetings to my Kuppa Joy Faithful and ALL those who love coffee!
If you’re familiar with the KuppaJoy brand, you know that customer service and loving people is the foundation we built our company on. Over the last four months, we have experienced unprecedented extremes concerning the dealings of everyday life. The constant changes, state-mandated business practices, and the overall health and safety of our employees and our guests have been challenging for us as a business, to say the least. However, as we navigate through these times the last things I want to see sacrificed are the joy in your experience as our customer. That is why I am excited to announce the Joy Guarantee!
What is the joy guarantee you might ask? It is simple. Our staff has been trained to accommodate any food or drink purchase that has failed to meet your expectation. Simply let your barista know the issue, and they will make it right. For my non-confrontational folk, don’t worry. I want to make sure there is no hesitation in speaking up about your purchase in-store or online. That is why we have created kuppajoy.com/joyguarantee for you to reach out and allow us to correct the issue.
I can now rest in knowing that our customers’ joy is GUARANTEED as you stop by one of our six locations throughout the central valley. Now, more than ever, joy is needed in this world, and we’ve got our light turned all the way up, shining even brighter than ever before!
Lastly, but most importantly, we take a biblical approach to loving others. This means we love and serve all, no matter personal race, religion, or sexual preference. So, don’t get it twisted, we are not here to judge, and if you ever feel we have fallen short of that standard. Email me personally at firstname.lastname@example.org and I will personally make things right.
Thank you and God Bless, and let’s continue to persevere!